CASHLESS

No Cash in Hell! Your bracelet is your electronic wallet. Top it up with cashless credit before coming and enjoy the festival without waiting.  

LOAD / RELOAD YOUR CASHLESS ACCOUNT

THE CASHLESS OPTION ON THE HELLFEST APP IS NOT YET OPERATIONAL, IT WILL BE AT THE END OF MAY.

WHY CREATE A CASHLESS ACCOUNT?

Save precious time by creating your Cashless account here or on the Hellfest App. Enter your email address and the barcode number of your ticket (or the number of the bracelet chip if you are already at the festival). 

  • Choose the amount to credit and pay by bank card. 
  • Check at any time the remaining balance, transaction history or edit an invoice. 

⇨ PLEASE NOTE : If you have not created an account, it will not be possible to block your chip in In case of loss, theft or damage of your bracelet as well as re-credit your balance on a new medium.

I HAVE NO CREDIT LEFT

You can top-up your account at any time by logging into your Cashless account or charging your bracelet in one of our Cashless banks on site (Bank card, cash, Google Pay, Apple Pay). 

⇨ Activate the Automatic Reload ! This option automatically reloads 20 euros when your balance falls below 15 euros. Available when you create your account or at each reload (10 times maximum).

REFUND TERMS AND CONDITIONS

Refund requests will be open from Monday, June 27 until Sunday, July 10, 2022 (Midnight).

Log into your Cashless account and select “Request Refund”. If you have not yet created your online account, enter the 6 letters of your festival bracelet. 

⇨ Please note : For technical reasons, your request will not be accepted if you click on the option after the deadline (July 10, Midnight) or if you make a refund request by email. 

We will not refund remaining balance under 0.50€The remaining credits will be used by Hellfest Productions Association to support its artistic and cultural project.

FAQ

Do I have to pay for my bracelet ?

No.

The first time you charge your bracelet (online or on site), only the activation fee of your bracelet chip will be charged (1.50€). No fee will be charged for the following top ups.  In case of loss or theft of your bracelet, these fees will be charged again for the activation on your new bracelet. 

If you do not credit your bracelet, the activation fees will not be charged.

I do not want to create an online account

Visit one of our Cashless Banks to top up your bracelet with credit which will remain anonymous. However, you will not be able to : 

  • transfer your credit in case of loss or theft 
  • ask for a refund or the remaining balance at the end of the festival
  • ask for assistance in case of a doubt about your credit (consultation not possible)

Can I use my cashless bracelet the whole time of the festival ?

Cashless will be the only payment method accepted at the following point : 

  • Bars and Food Court (including strollers) on the festival site, at Hellcity Square (entrance) and Metal Corner (camping).
  • Earplugs Stand 
  • Phone charging Stand 
  • H2O on the campsite (access to showers and water point)
  • Ferris wheel 

However, Cashless will not be accepted on the exhibitor stands located at  the Extreme Market, Hellcity Square and Metal Corner and Hellfest merchandising stands. Those stands will only  accept bank cards or cash. 

I have multiple festival tickets between june 17 and june 26, 2022. Do I need to create a cashless account for each ticket ?

No you don’t have to. Create your Cashless account by entering the ticket corresponding to your first day at the festival. Indicate at the entrance which one  contains your cashless credit for you to continue to use it. 

⇨ To receive a single wristband and use its cashless credit throughout the festival, present all your tickets in order on the first day of the festival.

Can I link other people’s bracelets into one account ? 

Yes, it is possible. You just need to create a wallet in your account. Each person will be attached by adding their name and chip number associated with their bracelet.  

The same bank card will be used to credit all the wallets of the account. 

PLEASE NOTE : To request the refund of the remaining balance of each wallet, you need to confirm one request after the other.

How do I take care of my Cashless bracelet ?

Your bracelet contains an electronic chip in which your money is stored. Take care of it to avoid any inconvenience! Avoid any heat or flame exposure and do not try to pierce it : this would make it ineffective immediately. 

Your bracelet is waterproof ! Do not worry about putting it under water, the chip will not be damaged.

You don’t find the answer of your question, please contact  [email protected]