Infos

SHUTTLES

HOTEL ROOMS PREFERENTIAL PRICES

WARM UP RIDE HELLFEST 2017 : LONDON

LOCKERS

HELL STAGE

MAP 2017

TICKETS

CAMPING

VILLAGE « EASY CAMP » SOLD OUT

PARKING

LIVING WITH LOCALS

THE METAL CORNER

EVENTS

IPHONE & ANDROID

PMR / PSH & HANDICAP

THE “CASHLESS” SYSTEM : Payment card

FOOD & DRINK

HELLFEST CULT & KLUB

MERCHANDISING

TRANSPORT

FAQ

THE “CASHLESS” SYSTEM : Payment card

« CASHLESS » : the payment card

The Cashless system was first proposed at Hellfest in 2015. This system replaced then the historical tokens.
The advantages of the Cashless system :
– time saving at the bars and Hellfest Stands
– queue reducer at the festival’s banks
– protected and secure transactions for your money

EASIER /FASTER /MORE SECURE

 

THE 2017 CASHLESS CARD

How it works?

– I order my Cashless card at hellfest.cashless.fr, I credit it and I receive it via mail within 15 days. If I don’t receive it in time, I send an e-mail at contact@hellfest-cashless.fr

– I didn’t order my 2017 Cashless card online, I can buy one at one of the numerous banks at the festival’s spot. Then I can credit it by credit card or in cash.

– My Cashless card can be used in every bars and at all the Hellfest Snacks but not at the Extrem Market, the by products stands (Merchandising), neither at the independent traditional food stands.

– This year, I can credit my Cashless card via the Hellfest App. I just create an account online and I upload my card. I’ll be able to credit my card online.BE CAREFUL : the credit module is available ONLY at the festival! To log yourself, you’ll need a phone network or a wifi dedicated spot for the application.

– If I lose my Cashless card, I can ask the Cashless After Sale Service to block it or do it by myself via the mobile app. Once my credit verified, it will be transferred to my new card.

– After the festival, if there is some money on my Cashless card, I can ask for a refund till the 7th of July one minute before midnight. You need your SWIFT code or a Paypal account and the 6 letters code of your Cashless card. Obviously it’s important to keep your card !

 

THE 2016 CASHLESS CARD

How it works?

– If I always have my 2016 Cashless card, I can use it this year! I can credit it by credit card or in cash at the festival’s banks.

– My 2016 Cashless card is accepted for payments in every bars and all Hellfest Snacks, but not at the Extrem Market’s stands or by-products ones (Merchandising) neither at the independent food spots.

– You can not use the mobile application such as the credit option or to block your card online.

– If I lose my 2016 card, I can ask the Cashless ASS to block it. Since my credit verified, they will transfer it to my new 2017 card.

– After the festival, if there is some money on my 2016 Cashless card, I can ask for a refund tin the 7th July one minute before midnight, if that one was used at the festival.  You need your SWIFT code or a Paypal account and the 6 letters code of your Cashless card. Obviously it’s important to keep your card !

 

THE 2015 CASHLESS CARD

This card does not work anymore as previously said on every media and at the 2016 festival, you need a 2017 one!

 

You have more questions? Some trouble with the Cashless system?
Feel free to contact us at contact@hellfest-cashless.fr

 

TIP : ORDER YOUR CARD ONLINE
No more waiting line, order your card online since now at hellfest.cashless.fr and enjoy the festival at your arrival.
You’ll receive it at home via mail, credited with the amount you’ve chosen.

Q&A

  • I lose my Cashless car at the festival

In case of loss or theft, please bring the receipt we gave you when you ask for a credit. Your old card will be deactivated and your credit will be transferred to the new one.

  • I ordered my card but I lose it before the festival or I didn’t receive my card in time

A dedicated team is reachable at contact@hellfest-cashless.fr , we can block this card and find the best way to give you another one.

  • I have some money on my 2016 or 2017 Cashless card

I can ask for a refund since the 21th June to the 7th of July at 11:59 PM. Your SWIFT code will be asked and also the 6 letters code written on your Cashless card. After that date, you won’t be able to ask for a refund!

  • Can I credit my online ordered 2017 card?

Of course! The cards are all the same (online and bought at the festival).

  • Can I credit my 2016 card?

Yes you can by credit card or in cash at the festival’s banks. But we highly recommend you not to forget to ask for a refund after the festival.