You’ve maybe already received your cashless card, in this case everything is good for you, you will be able to use your card on Hellfest without anything to do except bring your card with you.
The latest cashless cards can be delivered until Wednesday June 14th in your letter box.
The average delivery time is 10 to 15 days as noticed, except for the lastest orders, our delivery provider managed to send them to be received the day before the festival.
In case of non received card or if you’re not at home still
– your postal address is wrong
– your postal address hasn’t been recognised by our delivery provider
– you had to leave your home before receipt
Do not worry, your pre-order has been registered and you will be able to get your cashless card from thursday 14th (at cashless info point in the center of Hell City) and the next days at cashless info point located next to the main banks between Main stage and Altar. Please be sure to take with you your pre-order voucher.
Please be sure to block your cashless card on Cashless.fr in order to get a new one on site. You will be able to block your card tomorrow. If you’re at home until tomorrow, you don’t have to block your card.
WARNING, DO NOT BLOCK YOUR CARD IF YOU’RE NOT SURE YOU HAVEN’T RECEIVED IT. BLOCK ONLY AT THE LAST MOMENT WHEN YOU LEAVE YOUR HOME.
If you want to pierce your Hellfest 2017 cashless card, it’s possible ! Please make sure not to pierce the chip and the antenna areas (orange areas on the draw)
Starting Thursday, you will be able to top-up your 2017 cashless card directly on your browser ! To do so, go on your account on cashless.fr, enter the amount to top-up and enter your credit card number. If the network is not available on your phone, Hellfest festival installed dedicated wi-fi spots on site.